BC55 Privacy Policy – Personal Data Protection for Malaysian Members

Welcome to the Privacy Policy page BC55. We understand that your trust is our most valuable asset. As Malaysia's leading online betting platform, BC55 takes our responsibility to protect the privacy and personal data security of every member seriously.

This BC55 Privacy Policy details the types of personal information we collect when you use the BC55 platform, how that information is used, who it may be disclosed to, and the measures we take to ensure your data remains safe and protected at all times.

By registering a BC55 account and using our services — including slots, Live Casino, EPL and Malaysia Super League football betting, badminton, e-sports and virtual sports — you agree to the terms of this BC55 Privacy Policy. If you do not agree, please stop using the BC55 platform immediately.

BC55 collects various types of personal information from members to enable us to provide a secure, personalised, and high-quality service. The following are the categories of data we collect:

We only collect data that is strictly necessary for service purposes. BC55 does not collect irrelevant information or sensitive data that is not required for platform operations.

Personal data collected by BC55 is used for the following purposes, all of which are essential to providing a safe and enjoyable betting experience for Malaysian members:

• Account Management: Creating, verifying and managing your BC55 account, including the login process, password reset and two-factor authentication.
• Financial Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX (Maybank2u, CIMB Clicks), as well as withdrawal of winnings in MYR to your account.
• KYC Verification: Conducting Know Your Customer (KYC) checks to verify member identity, prevent fraud, and comply with anti-money laundering (AML) requirements.
• Service Communications: Sending important notifications related to your BC55 account, transactions, latest promotions, bonuses, and platform updates via SMS or email.
• Personalise Your Experience: Personalising content, game recommendations, bonus offers and BC55 promotions based on your preferences and playing habits.
• Platform Security: Detecting and preventing fraudulent activity, account misuse, identity fraud, and any security threats to the BC55 platform.
• Product Improvement: Analyses usage patterns to improve BC55 platform products, interface, and overall user experience.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including maintaining required transaction records.

BC55 maintains a strict policy against sharing member personal data. We will not sell, rent, disclose, or transfer your personal data to any third party for commercial marketing purposes.

However, under certain circumstances, BC55 may need to share your data with the following parties:

• Payment Providers: Malaysian e-wallet providers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay), DuitNow, and FPX processors require certain transaction information to process your deposits and withdrawals. All these providers are bound by strict data protection agreements with BC55.
• Game Software Providers: Third-party gaming software providers that supply slots, Live Casino, and other games on the BC55 platform may receive session data necessary for technical functionality.
• Law Enforcement Authorities: BC55 will disclose personal data to Malaysian law enforcement authorities or regulatory bodies when required by law or court order.
• Technical Service Providers: Cloud infrastructure providers, customer support services and analytics tools used by BC55 may access data as necessary to deliver those services, subject to confidentiality agreements.

All third parties that receive data from BC55 are required to comply with privacy policies equivalent to or stricter than BC55's, and are prohibited from using such data for any purpose other than those specified by BC55.

BC55 continuously invests in the latest technology and security procedures to ensure that Malaysian members' personal data is always protected against unauthorised access, alteration, disclosure, or destruction.

Among the key security measures implemented by BC55 are:

• 256-bit SSL Encryption: All communications between your web browser and BC55 servers are encrypted using 256-bit SSL/TLS technology — the same security standard used by leading financial institutions and banks in Malaysia.
• Two-Factor Authentication (2FA): BC55 offers 2FA for all member accounts to provide an additional layer of protection against unauthorised access.
• Database Encryption: All member personal data stored in the BC55 database is encrypted using robust data encryption algorithms.
• 24/7 Monitoring: The BC55 security system continuously monitors all account activity to detect and address any threats or suspicious activity immediately.
• Internal Access Controls: Access to members' personal data among BC55 staff is strictly limited and granted on a need-to-know basis. All access is logged and monitored.
• Regular Security Testing: BC55 conducts regular penetration testing and security audits by independent experts to identify and address any system vulnerabilities.

Platform BC55 uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse platform usage patterns. Below are the types of cookies used by BC55:

• Essential Cookies: Required for core BC55 platform functions such as login sessions, security, and transaction processing. These cookies cannot be disabled.
• Preference Cookies: Saving your language settings, display preferences and game selections so BC55 can deliver a more personalised experience every time you visit the platform.
• Analytics Cookies: Helps BC55 understand how members use the platform — including the most visited pages, time spent, and navigation paths — for product improvement purposes.
• Performance Cookies: Enables BC55 to measure platform performance and identify technical issues that need to be resolved to keep the platform running smoothly.

You can control and manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and your experience on the BC55 platform. For more information on managing cookies, please refer to your web browser's help documentation.

As a member BC55 and data subjects in Malaysia, you have the following rights regarding your personal data in accordance with the Personal Data Protection Act 2010 (PDPA):

To submit any request relating to your personal data rights at BC55, please contact our data protection team by email at support@bc55.biz. BC55 will process each request within 14 business days of receipt.

BC55 only retains member personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations. The following are BC55's data retention guidelines:

• Active Account Data: Retained for the duration your BC55 account remains active and updated on an ongoing basis.
• Financial Transaction Data: Retained for a minimum of 7 years from the transaction date, in accordance with Malaysian financial and accounting legal requirements.
• KYC Records: Retained for a minimum of 5 years after BC55 account closure, in compliance with anti-money laundering (AML) requirements.
• Security Logs: Retained for 2 years for security investigation and fraud prevention purposes.
• Communication Data: Customer support communication records are retained for 2 years following case resolution.
• Inactive Accounts: For BC55 accounts inactive for 12 months, data may be archived or deleted in accordance with BC55's internal procedures, subject to legal compliance.

Upon expiry of the retention period, BC55 will securely delete or destroy your personal data using industry-approved methods to ensure the data cannot be recovered or accessed by unauthorised parties.

BC55 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to BC55 services. All changes take effect immediately upon publication of the latest version on the BC55 website.

When significant changes are made to the BC55 Privacy Policy, we will take the following steps to notify members:

• Displaying a prominent notice on the BC55 platform homepage for a minimum of 30 days.
• Sends email notifications to all active registered BC55 members.
• Updating the "Last Updated" date at the top of this BC55 Privacy Policy page.

Your continued use of the BC55 platform after any amendments to this Privacy Policy are published will be considered as your acceptance of the updated policy. BC55 recommends that you review this Privacy Policy page periodically to stay informed of the latest updates.

If you have any questions, concerns, or complaints regarding the BC55 Privacy Policy or how we handle your personal data, please do not hesitate to contact the BC55 privacy team through the following channels:

• Email: support@bc55.biz — we aim to respond within 24 hours
• BC55 Live Chat: Available 24/7 on the BC55 platform for immediate enquiries
• Official Website: bc55.biz

BC55's privacy and data protection team is ready to assist you in Bahasa Malaysia or English. We are committed to treating every inquiry with care and providing thorough responses within the stipulated timeframe. Our priority is to ensure every BC55 member feels safe and fully protected while using our platform.